Returns & fit policy
DockCycle sells compatible replacement consumables. Model fit matters, so every return starts with the robot model, dock type, and photos of the part that does not fit.
Email us within 30 days of delivery with your order email, robot model, dock model if available, and clear photos. If the product is defective or does not match the listed compatibility, we will send a replacement or refund the order.
For low-cost consumables, we may not ask you to mail the item back. We will confirm that after reviewing the photos.
Unused and unopened items can be returned within 14 days of delivery where a cooling-off return applies. Return postage for change-of-mind returns is paid by the customer unless we agree otherwise.
Opened dust bags, used filters, used brushes, and used mop pads cannot be resold and may not qualify for a change-of-mind return.
To exercise a statutory withdrawal right for an eligible online order, use the digital withdrawal function.
Withdraw purchaseCustomer returns go to DockCycle or an approved return address, not directly to a marketplace supplier. Do not send anything back until we issue return instructions.
Check the model selector carefully. Manufacturer names are used only to identify compatibility. DockCycle is not affiliated with the robot vacuum manufacturers named on the site.